What this website collects.

Who this covers

This policy covers this website, run by Bluff City Realty Group LLC. When you buy or sell with one of our agents, the information you share for that transaction is handled as part of the transaction, not through this site.

There's no account to create and no contact form here. If you call or email us, we get what you choose to tell us, and we use it to answer you.

Cookies

The site sets one cookie on every visit: a session cookie that protects forms against forged submissions. Staff who sign in to our back office also use it to stay signed in.

We don't use advertising cookies, third-party analytics or tracking pixels. Our pages, fonts and scripts load from our own server, and photos from the storage service that holds them for us.

When you view a listing

Our property listing pages measure how they're used, so our agents can see whether a listing is getting attention. Your browser keeps a random identifier in its local storage, which lets us tell a return visit from a new one. It isn't tied to your name or email.

With each listing visit we record:

• how long you spent on the page, how far you scrolled, which photos you looked at, and whether you used the payment calculator
• your device type, screen and window size, language, time zone, and browser and operating system in broad terms (for example, "Safari on iOS")
• the page that sent you, any campaign tags in the link, and which of our agents shared it
• your IP address, stored only in a scrambled form that can't be turned back into the address

Where it's turned on, we estimate your city and region from your IP address, which can mean sending the address to a location-lookup service. We never ask for your device's location.

Clearing this site's data in your browser removes the identifier, and your next visit starts fresh.

If we ask for your feedback

After you work with one of our agents, we may send you a private link to a short survey about your agent. To send it, we record your name and email address and whether you've opened the link.

If you answer, we keep your ratings, any comment, the name you choose to show, whether you agreed to publication, when you answered, and your IP address in scrambled form. We publish your comment and ratings, under the name you chose, only if you tick the box allowing it and we approve it. Otherwise your feedback stays private.

Our staff are told about a new response in our internal messaging tool, Slack. That message names the agent, your score and whether you allowed publication. It doesn't include your comment.

Server logs

Like most websites, ours keeps technical logs of each request: your IP address, the page you asked for, the time, and your browser. We use them to keep the site running and secure.

Who else sees it

We don't sell personal information, and we don't share it for advertising. The companies that run the site for us handle it on our behalf: Fly.io hosts the website, its database and its logs; Tigris stores the photos and files our staff upload; Slack carries the staff notices described above.

Visitors can't upload files to this site. The photos you see here were added by our staff.

How long we keep it

We keep information for as long as we need it for the purpose described here. You can ask us to delete what we hold about you at any time.

Children

This site is for adults buying, selling or working in real estate. We don't knowingly collect information from children.

Changes

If what the site collects changes, we'll update this page and the date at the top of it.